I love great customer service. The companies that over-deliver is most valuable thing to a business. We spend so much time searching for new clients- isn’t it easier just to love the ones we already have?
Recruitment doesn’t have the best name in the industry. Having spent many many years with some great mentors and some very poor ones- I have seen the dark side of the recruitment game.
At HLP we really believe and practice that we are Career coaches, that we help people through a journey- rather than just trying to focus on making a quick buck. You have a Doctor, Dentist and Bank Manager- why not have someone that invests in your career guidance throughout your life?
I get that people are expected us to “sell” them a role that we have in mind- and for some people- that is what they expect and want. For others- it’s a guidance on their career path- its that impartial person that understands the market place well.
This is service over sales. We often find our team talking people into staying in their role- because it’s the right thing for them. Does this make us more “successful” over our competition- depends on what you define as successful? For me- its being able to sleep at night- knowing that the advice we have given has truly been from the heart.
From extensive research that we have done with our client base, their biggest frustration from our competitors was the lack of knowledge consultants had in the sector, along with the constant change of ownership within their company.Having to rebuild another new relationship.. Meaning that a new account manager was constantly assigned. People like to deal with people that they know and trust. As humans, we don’t really like change. Through long standing relationships comes trust-
Throughout these more interesting times in recruitment- it will be interesting to see how many companies will up their game in the Customer for life mentality’s- versa the sell, sell , sell.